常见问题
轻松了解 FusionPointAI 的核心问答。
我们提供无上限 GPT API、模型训练、托管基础设施与专业支持。
是的，固定费用内不限请求次数或 token 数量，便于预算管理。
支持 OpenAI GPT、以 Claude Fable 5 为核心的完整 Anthropic Claude 家族、DeepSeek、AI21、Cohere 等主流模型。
提供 24/7 技术支持，协助集成、监控与优化。
选择服务并完成订购后，即可收到 API 密钥与文档。
支持信用卡、银行转账及企业支付方式，结算安全可靠。
不可以。积分、余额、已购方案和充值都只绑定到收到付款的账户。即使两个账户属于同一个人、公司或团队，我们也不会在账户之间转移余额。
积分会绑定到原始账户，以便我们保留购买、交易、服务使用和计费记录的可靠审计链。这也有助于防止欺诈和合规问题。
通常情况下，加密货币付款是最终且不可退款的。只有在极少数情况下才会考虑退款，例如重复付款、经核实的系统问题、由平台直接导致的服务不可用，或法律要求退款。
不能。付款到账后，我们无法在账户之间转移积分。如果您认为出现了可验证的技术问题，请联系支持并提供交易哈希和账户信息。
由于加密货币账户可能没有完整身份验证，我们无法安全确认多个账户的合法所有权。禁止转移可以减少欺诈、洗钱、账务冲突和滥用风险。
未使用的积分在成功添加到账户后通常不可退款。它们是与账户绑定的数字访问积分，通常不能兑换成现金、加密货币或其他账户的积分。
付款前请确认您已登录正确账户，邮箱和方案无误，钱包地址正确，网络和币种正确，并且了解加密货币付款通常是最终的。
可以，只要符合我们的服务条款即可。不过每个账户都会被视为独立的计费和积分记录，余额不能在账户之间转移。
支持团队可以审核特殊情况，但我们不能保证退款、转移或手动余额修正。任何例外都需要内部审核，并可能因安全、欺诈、账务、法律或合规原因被拒绝。
我们的积分、充值和退款规则旨在保持平台安全、可审计并且不易被滥用。购买方案或为账户充值，即表示您同意：加密货币付款通常是最终的，积分与账户绑定且不可转移，未使用积分通常不可退款，如存在欺诈、安全、账务、法律或合规风险，请求可能会被拒绝。
We use NOWPayments because it gives us a professional crypto payment gateway for accepting payments worldwide while handling invoices, supported currencies, payment tracking, and billing records more efficiently.
You may pay with any cryptocurrency and blockchain network currently supported by NOWPayments at checkout. The available options can change based on NOWPayments support, network conditions, liquidity, legal requirements, or risk controls.
No. FusionPointAI is not a blockchain network, wallet provider, exchange, custodian, or payment processor. We are responsible for applying your plan, service, or credit after a valid payment is confirmed through NOWPayments, but we are not responsible for blockchain delays, fees, unsupported tokens, wrong-network payments, wallet errors, or other third-party issues.
Crypto payments are generally final because blockchain transactions cannot usually be reversed once confirmed. For that reason, customers must carefully verify the account, plan, amount, cryptocurrency, network, wallet address, and transaction details before paying.
No. NOWPayments is an independent third-party gateway. FusionPointAI does not control your wallet, exchange account, blockchain transaction, gas fee, or network confirmation. We only receive payment status information and then apply the relevant service or credit after confirmation.
NOWPayments makes crypto payments more convenient and more reliable for our billing system by supporting multiple cryptocurrencies, structured invoices, automated tracking, faster order matching, reduced manual processing, and easier international payments.
No. Blockchain network fees, gas fees, miner fees, validator fees, exchange withdrawal fees, and wallet service fees are not charged by FusionPointAI and are not refundable by us.
If you send payment using the wrong cryptocurrency, unsupported network, wrong address, wrong amount, expired invoice, or incorrect payment route, the payment may be delayed, rejected, lost, or not automatically credited. Recovery, if possible, depends on NOWPayments, the blockchain network, the wallet used, and the specific transaction.
No. Once a cryptocurrency transaction is sent and confirmed, FusionPointAI cannot manually reverse, cancel, redirect, or re-route it. If a payment issue occurs, contact support with the transaction hash, invoice, account email, payment date, cryptocurrency, network, and screenshots so we can review the case.